Why would I need a support contract if I have a warranty on the product ?

Whilst most warranties will warrant a repair of the product, they don’t allow for any downtime of your hardware and if this affects your business, then you need to be sure that you have the necessary support mechanisms in place to maintain business continuity.

Do you support products that weren't purchased from you?

Yes. We support products that were purchased from other manufacturers or businesses.

Is it cheaper to upgrade my existing system or buy a new one?

It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

How do I know that I need a new system?

Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.

Do you provide hardware & software?

Adapt IT can provide hardware and software as part of any solution. We are not tied to any specific vendors so we offer the best solution and the best price at the time of delivery. Alternatively you can buy your own hardware and software if preferred. Adapt IT can help you decide what options suit your business best.

If I want to switch all of my IT support to Adapt IT what would you do?

We have a tried and tested transition methodology that minimises any risks related to changing service provider. We believe that investing time up-front in auditing and analysing, reviewing any current issues and carrying out any immediate remedial work will leave our customers with better performance and greater reliability in the short term. So in short, we work with you to ensure it’s as painless as possible.

What happens when I log a call through?

Each support form message generates a new "ticket" in our system. Each ticket has a number. One of the staff will take ownership of the ticket. Sometimes it will also be assigned to a queue - which really means that it's being handed to a particular team of people to deal with. The logged ‘ticket’ will stay on screen until the issue is sorted.